Privacy Notice — Hair Health Plan

Last updated: March 2026  |  Version: HHE_Privacy_2026-03

Who we are

Hair Health Essentials is the controller of your personal data.
Contact: Hair Health Essentials, 71 Lower Baggot Street, Dublin 2
Email: hello@hairhealthessentials.com

What we collect

Depending on what you submit, we may collect:

Contact details (name, email address). Hair and scalp history, routine information, and your description of your concern. Photos you upload, if you choose to include them. Health-related information you choose to provide, such as medication categories, hormonal or life-stage context, and relevant conditions or recent changes where they relate to hair or scalp concerns.

Why we collect it

To review your Plan submission and respond to you. To provide trichology assessment and personalised hair and scalp recommendations. To maintain a client record where you become an ongoing client. To protect our service through quality control, security, and handling queries.

Legal bases

GDPR Article 6(1)(b): Processing is necessary to take steps at your request and to provide the service you request.

GDPR Article 9(2)(a): Where you provide health-related information, we process it with your explicit consent. Hair and scalp concerns are often connected to health, medications, and hormonal changes. We treat all submissions as potentially containing health-related information and protect them accordingly.

Withdrawing consent

You can withdraw consent for health-data processing at any time by contacting us at hello@hairhealthessentials.com. Withdrawal will not affect processing already carried out, but it may limit our ability to provide tailored recommendations.

Payments

Payments are processed by Stripe. We receive confirmation of payment and transaction details but do not store your full card details. Payment descriptions are generic and do not reference health information.

Where your data is stored

Website submissions are stored in our WordPress database via Fluent Forms, hosted with our hosting provider on EU servers (France). Internal client records are stored in Google Workspace under restricted access with multi-factor authentication enforced. Payments are processed by Stripe under Stripe’s Data Processing Agreement.

Who we share data with

Our authorised trichology team. Service providers who process data on our behalf under contract, as required under GDPR Article 28. This includes our hosting provider, email and document storage provider, form system, and payment processor.

We do not sell your personal data.

International transfers

Where any service provider processes data outside the EEA, we use appropriate safeguards (for example Standard Contractual Clauses) and apply security controls.

How long we keep your data

Website submissions (WordPress/Fluent Forms): automatically deleted after 60 days. Our operational target is to delete entries within 7 days of delivering your Plan.

Photo uploads: exported to our secure internal systems within 48 hours of review and deleted from the website immediately after.

Your completed Plan and essential notes: retained for 24 months after delivery to support continuity of care should you return for further guidance. After 24 months, records are deleted unless you have become an ongoing client.

Ongoing client records: retained for 6 years after last interaction, then deleted. Last interaction means the date of your most recent service, communication, or purchase.

Financial records: retained as required for tax and accounting purposes (commonly 6 years). These records contain payment information only, not health content.

Your rights

You have the right to request access to your personal data, rectification of inaccurate data, erasure of your data, restriction of processing, data portability, and to object to processing where applicable.

To exercise your rights, contact hello@hairhealthessentials.com. We will verify your identity before processing any request and respond within 30 days.

Complaints

You can lodge a complaint with the Data Protection Commission (Ireland).

Automated decision-making

We do not make decisions about you based solely on automated processing.

Important note: Hair Health Essentials provides trichology assessment and hair and scalp recommendations and is not an emergency or medical service. If you have urgent medical concerns, please contact your GP or appropriate medical provider.